Learn more about our concierge practice by browsing our list of frequently asked questions posed from patients like you. Have one that isn’t addressed here? Just ask!
I am currently a patient of Dr. Phillips “regular” practice. Why should I join PTH?
This service is about complete and total access to Dr. Gregory Phillips 365 days a year and 24 hours a day. There is a dedicated waiting area for PTH patients with minimal wait times. Any question, concern, or need will be promptly addressed through your choice of communication whether it be telephone, text messaging, email, Skype, FaceTime, or the combination of these. There is a direct and solely dedicated phone number to speak with Dr. Phillips.
Do I need insurance if I enroll with PTH?
Yes. Patients must have medical insurance for services not covered by PTH such as hospitalizations, specialists, x-rays, etc. We may submit charges to your insurance company, but we will not “balance bill”.
Is there a copay?
No. Your membership agreement includes all of the services provided by PTH.
What happens if I need a referral or a prior authorization for medical procedures/tests, medicines, or specialists?
PTH will facilitate authorizations for the above items.
What happens if I need to be hospitalized?
Dr. Phillips has admitting privileges at Texas Health Resources Harris Fort Worth and at Medical City. He can manage and coordinate your care at these hospitals.
What services are included with PTH?
An annual exam that includes comprehensive laboratory testing, regular electrocardiogram, routine scheduled immunizations such as the flu, pneumonia, tetanus, and shingles. Any sick visits can be seen the same day in the office, or the patient can call for a phone consultation. There will be a thorough assessment of health risk factors leading to a wellness plan. The patient will have complete access to Dr. Phillips.
Will PTH make house calls?
House calls are not part of the regular PTH package. Under special circumstances, this is an option to discuss with Dr. Phillips.
Does I have to sign a long-term contract?
The membership agreement is for a period of one year and is renewable annually.
What services are not included?
PTH services do not include prescription drugs, durable medical equipment or supplies; obstetrical services; laboratory work performed outside of the offices of PTH; any services covered by worker’s compensation; imaging studies such as X-rays, CT/MRI, EEG; other services not usually and customarily performed in the office by internal medicine practitioners.
Are prescription drugs covered by PTH?
Prescription drugs are covered by your personal insurance and are not part of the services offered by PTH. We can provide prior authorizations for your branded products if necessary.
